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Questions & Answers

Q

Refurbished Instruments

What is a refurbished instrument?

A refurbished instrument is an instrument repaired to last longer than originally manufactured. Most instruments sold at Drop Dee Guitar have no visible repairs. This means when the refurbishing factory received the instrument directly from the manufacturer, their technicians inspected the instrument and determined there were no flaws. Each refurbished instrument is inspected, tested, and professionally set up by certified repair technicians. For the instruments that are repaired, their restoration shop has been awarded a "Gold" level certification from Fender and employs one "Gold," six "Silver" and several "Bronze" level repair technicians. So, you can rest assured that the instrument is now repaired to last longer than originally manufactured. To learn more about our refurbished instruments, visit our Refurbished page!

Where do you receive your refurbished instruments from?

All our refurbished instruments come from the nation's largest distributor of used guitars, located in Franklin, TN. They receive instruments directly from manufacturers for various reasons including; overstock items, discontinued products, cosmetic flaws, minor repairs.

I can request ANY guitar..?

YES! You can request any guitar, bass, ukulele, resonator, banjo, mandolin, & more! DDG will send that request into the factory to see whether they have that exact instrument, or any other instruments that are closely related to the one requested, in stock. Visit the contact page to request ANY guitar!

When do you receive new inventory?

New inventory is added to our website randomly, but frequently. We do not have a scheduled time for new deliveries. So, our inventory can change daily. We buy instruments whenever we see great pieces! It is beneficial to check our inventory frequently because most listings are single listings that aren’t promised to return to our store. To stay on top of our inventory, join the DDG newsletter!

What do you mean by single listing?

All our refurbished instruments are sent to us individually. So, when we get an instrument in stock and it sells, there is no knowing when (if) that instrument will come back in stock. It is important to check our inventory frequently because we could have something one day and it be gone the next. You can take full advantage of inventory updates by subscribing to the DDG newsletter.

What brands do you sell that are refurbished?

We carry many of the best names in musical instruments including; Fender, Epiphone, Jackson, Gretsch, Guild, Ibanez, ESP, & more! Visit our Brands page to see the ever growing list of brands we sell at DDG!

Drop Dee Guitars

Will I receive the same product that I see in the picture?

For all Refurbished, Factory 2nd & Used instruments, you will receive the exact product shown in the photos. For new products, you may receive the exact product in the photo. If there are multiple in stock, we just choose one of them at random.

Can I request additional photos/videos of a product?

Of course! If you would like additional photos of any product, or would like us to demo the product in a video we will most certainly do that for you!

Does Drop Dee Guitars have a storefront location?

No, we are strictly online. Since we save money by not having to pay rent and other expenses, we pass those savings directly to you! But, if you are close to us we would be more than happy to schedule a meetup with you so you can check out our gear in person!

What brands does Drop Dee Guitars carry?

We are official dealers of Fano Guitars, TC Electronic, & D’Addario. This list is forever growing and expanding! Visit our Brands page to watch our list grow with new brands!

Does DDG accept trades?

Yes, we do! Although we don't accept all trades, we are interested to see what you have to offer to trade. We have to physically see your item to be able to trade. If you are interested in trading for one of our items, get in contact with us!

Can I trust to shop online at Drop Dee Guitars?

Absolutely! DDG uses a 256-bit SSL certificate to establish a secure connection between your computer and our servers. DDG is backed by the leading e-commerce platform enables us to offer 99.99% monitoring. With a large network of servers placed across the world, we offer you a secure, robust, and performant e-commerce experience.

Shipping & Returns

What are your shipping policies?

Free domestic shipping to the lower 48 states! Shipping rates are $60 to ship guitars to Hawaii and Alaska. Accessories and pedals are $15 to ship to Hawaii and Alaska. All accessories and pedals will be shipped using USPS Media Mail (2-9 days delivery). Orders normally ship within 1 business day, but sometimes will take longer. You will receive an email update with tracking information as soon as the order is shipped. Please visit our Policies page for updates on our shipping policies.

What are your return policies?

Drop Dee Guitars has a 14 day return policy. Once you receive your order, you have 14 days to contact us for a return. You may return your product for any reason. The customer pays for return shipping (if there are no damages). The item must be returned in original condition to receive a full refund. Once DDG receives the item back we will exam the product's condition. If it is in its original condition, the customer will be refunded the full amount. If item is not in original condition, there will be a partial refund depending on the damages.

If you receive a product and it is broken, you MUST contact DDG immediately. If you do not contact us immediately about a broken product upon arrival, we will assume you broke the product and will not refund you. Please visit our Policies page for updates on our shipping policies.

How do you pack your shipments?

We safely and securely package all our products for shipment! We pack them with more than enough padding and protection to keep your item safe. We pack all shipments until the product does not move inside the box and is secure. We also insure all shipments.

How long will delivery take?

Delivery varies depending on where you live. Guitars are shipped using FedEx Home Delivery, UPS Ground or USPS priority (2-5 days delivery). All accessories and pedals are shipping using USPS Media Mail (2-9 days delivery)

Still have more questions?

Visit the contact page to let us know your questions!

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