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Questions & Answers

Q

Shop Information

Will I receive the same product that I see in the picture?

You will always receive the guitar in the photos! If we have multiple of the same guitar in stock we will let you choose between them and pick your favorite!

Can I request additional photos/videos of a product?

Of course! If you would like additional photos of any product, or would like us to demo the product in a video we will most certainly do that for you!

Does Drop Dee Guitars have a storefront location?

No, we are strictly online. However, if you are close to us we would be more than happy to schedule a meetup so you can check out our gear in person!

What brands does Drop Dee Guitars carry?

We are official dealers of ESP Guitars, Jackson, Charvel, Fano Guitars, TC Electronic, & D’Addario. This list will forever be growing and expanding!

Does DDG accept trades?

Yes, we do! Although we don't accept all trades, we are interested to see what you have to offer to trade. We have to see your item in person to be able to trade. If you are interested in trading for one of our items, get in contact with us!

Can I trust to shop online at Drop Dee Guitars?

Absolutely! DDG uses a 256-bit SSL certificate to establish a secure connection between your computer and our servers. DDG is backed by the leading e-commerce platform enables us to offer 99.99% monitoring. With a large network of servers placed across the world, we offer you a secure, robust, and performant e-commerce experience.

Shipping & Returns

What are your shipping policies?

Free domestic shipping to the lower 48 states! Shipping rates are $60 to ship guitars to Hawaii and Alaska. Accessories and pedals are $15 to ship to Hawaii and Alaska. All accessories and pedals will be shipped using USPS Media Mail (2-9 days delivery). Orders normally ship within 1 business day, but sometimes will take longer. You will receive an email update with tracking information as soon as the order is shipped. Please visit our Policies page for updates on our shipping policies.

What are your return policies?

Drop Dee Guitars has a 14 day return policy. Once you receive your order, you have 14 days to contact us for a return. You may return your product for any reason. The customer pays for return shipping (if there are no damages). The item must be returned in original condition to receive a full refund. Once DDG receives the item back we will exam the product's condition. If it is in its original condition, the customer will be refunded the full amount. If item is not in original condition, there will be a partial refund depending on the damages.

If you receive a product and it is broken, you MUST contact DDG immediately. If you do not contact us immediately about a broken product upon arrival, we will assume you broke the product and will not refund you. Please visit our Policies page for updates on our shipping policies.

How do you pack your shipments?

We safely and securely package all our products for shipment! We pack them with more than enough padding and protection to keep your item safe. Then, we double box it into a bigger box filled with more packaging for protection.

How long will delivery take?

Delivery varies depending on where you live. Guitars are shipped using FedEx Home Delivery, UPS Ground or USPS priority (2-5 days delivery). All accessories and pedals are shipping using USPS Media Mail (2-9 days delivery).

Still have more questions?

Visit the contact page to let us know your questions!

Products

Can you order a product you don't have in stock for me?

Absolutely! We can order any guitar from the manufacturer that we are a dealer for. We are currently dealers of ESP, Jackson, Charvel and Fano. We can get your guitar ordered for your right away!

Do the guitars come with a warranty?

Yes! Every single brand new instrument comes with their manufacturer's warranty. Warranties vary between manufacturers.

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